Full Guide To The ChatAssess Test [2024]

The Aon chat-based assessment, known as ChatAssess, introduces an innovative format designed to evaluate your responses to real-world workplace scenarios, focusing on key role-specific competencies.

This real-time problem-solving test consists of 15 to 20 brief, conversational questions where you’ll receive tasks and inquiries from team members, peers, and supervisors. Your ability to respond effectively is carefully assessed, making ChatAssess test practice essential for success.

As an example, here is a question adapted from the real test:

Though ChatAssess may appear informal, it is fundamentally a classic Situational Judgment Test (SJT), a widely used method in behavioral evaluations. SJT assessments build a profile of your behavioral characteristics based on your responses to various scenarios. Remember, the correct response in an SJT may not reflect your personal preferences but rather what is expected in a professional setting.

Psychological research shows that mastering the skill to empathize with others and respond in ways that might differ from your own tendencies can be challenging. This skill—whether in daily interactions or in a ChatAssess test practice session—requires consistent effort to master.

Your home screen will take on the appearance of an inbox, where you will receive text messages from 4-5 individuals within your organization. Typically, these messages will contain various types of requests, such as seeking advice from a colleague or assisting a manager from a different department.

Your sole responsibility is to provide a response to each situation, specifying the course of action you intend to take. You are not obligated to solve any issues.

Please be aware that the situations outlined in the message typically involve some form of conflict. For example:

Understanding the appropriate conduct for an employee is crucial. Striking a harmonious equilibrium among different modes of action is key, including:

1. Assisting colleagues while managing your own time effectively.
2. Demonstrating independence, yet seeking guidance from superiors when required.
3. Ensuring thoroughness and high-quality work while adhering to schedules.
4. Displaying respect for co-workers and addressing any issues in their work.

Another aspect to consider when taking the ChatAssess test is the role or position of the individual to whom you are providing responses.

Each contact in your inbox will come with a concise profile that includes their name, job title, and additional remarks. Below is an example profile, modified from the real test:

In a professional job context, just as you would take into account the individual's role and standing within the company when formulating a response, it is equally essential to factor this into the evaluation process. It is generally more appropriate to politely decline a request from an intern compared to declining a request from the department manager.

The Aon chat-based assessment, or ChatAssess, is a key screening tool for top companies across the UK and Ireland. Don’t let insufficient preparation stand between you and the opportunity to join their teams. Even if you’re confident in your responses, gaining experience with real-time problem-solving tests and understanding the behaviors valued by your prospective employer is essential.

Please note that our ChatAssess test practice is not an exact replica of the assessment but instead offers situational judgment tests tailored to graduate roles, guiding you on how to craft effective responses for various scenarios.