Prepare for Delta Airlines Customer Experience Specialist Hiring Process & Assessment Test

Whether you're trying to become a customer experience specialist or a reservation sales agent, Delta has these career opportunities worldwide and JobTestPrep can help you land the job! Our resources include test and hiring information, practice tests and drills, study guides, and user-friendly score reports. Start practicing today to ensure your success at Delta!

A Delta customer experience specialist is someone who provides friendly and helpful services to customers. Some of the responsibilities may include dealing with customer complaints, answering customer questions, providing information about products or deals, and directing customers on to the appropriate departments. 

A Delta reservation sales agent is someone who helps book, adjust, and/or cancel flights for customers. Furthermore they may answer questions regarding promotional deals, rates, reservations, policies, etc.

If you meet the aforementioned prerequisites, you may apply to become a customer experience specialist or a reservation sales agent with Delta. The Delta hiring process consists of the following steps:

• Application 
• Assessment tests
• Phone/video interview
• Interview

In order to become a customer experience specialist or a reservation sales agent with Delta, you will need to successfully complete several pre-employment assessments. Some of the assessments tests you may encounter are as follows:

• Hogan Personality tests – These tests assess your personality, work approach and style, motivations, strengths, and weaknesses. 
• Situational judgment tests – These tests present you with hypothetical, yet realistic, work scenarios.
• Verbal reasoning tests – These tests assess your written and verbal communication skills and how quickly and accurately you analyze texts. Additionally, they measure how you organize, present, and reassess information.

Before starting your interview at Delta do your homework on the company. It is important to show your interviewer that you identify with the company's missions and goals. They not only want to see your skill-sets (very important), but also how you will fit in personality wise to company culture. Second prepare your own list questions and make sure you can identify what the interviewer might ask. Lastly, prepare to demonstrate how your background and skills will be of value.

As mentioned before, Delta has multiple rounds of interviews, therefore, it's important to prepare.

Listed below are some typical customer experience specialist and a reservation sales agent interview questions you might encounter:

• Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?  
• Describe a time your regular duties at work were interrupted. What was the interruption and how did you respond to it?  
• Tell us about a time you had to solve a sudden problem at work independently, without guidance or input from your coworkers or supervisor. 
• Describe a time where you received constructive criticism. What was the criticism and how did you address it and implement it?

JobTestPrep’s Delta Customer Experience & Reservation Sales Agent PrepPack™ includes various practice tests and drills that can be taken in real-time simulation mode (to reflect similar test conditions) or step-by-step mode, detailed answer explanations, and user-friendly score reports. Start preparing today to ensure your success with Delta.