Delta Virtual Job Tryout (VJT) Prep – Get Ready for Delta Airlines' Flight Attendant Hiring Process
Becoming a flight attendant at Delta Airlines is highly competitive, requiring candidates to pass multiple screening stages. One of the most challenging is the Delta Virtual Job Tryout (VJT), a six-section online assessment designed to evaluate key competencies.
Success in the Delta Virtual Job Tryout depends on making the right decisions and demonstrating essential qualities expected in each section.
Read on to explore Delta Virtual Job Tryout questions, preparation tips, and insights into the Delta hiring process for cabin crew.
Our full prep course includes:
- Full simulations for all six Delta Virtual Job Tryout sections.
- Answer explanations with detailed feedback tailored to Delta Airlines' expectations.
- Study guides for the "Tell Us Your Story" and "Describe Your Approach" sections.
Delta Airlines Flight Attendant VJT
Tailored Simulations for each of the 6 Delta VJT Sections:
Handle Work Challenges | Serve Your Passengers | Understand Passengers | Tell Us Your Story | Recall Passenger Needs | Describe Your Approach
Answers and Feedback Reports
For each practice test.
Study Guides for Personality Questions:
Tell Us Your Story | Describe Your Approach
See what others say about our PrepPack:
What is the Delta Virtual Job Tryout Assessment All About?
The Delta Virtual Job Tryout (VJT) is the second and most difficult step in the Delta hiring process for flight attendants. This six-stage test assesses candidates' ability to handle real-world flight attendant scenarios and make appropriate decisions while maintaining excellent customer service skills.
Candidates receive the Delta Virtual Job Tryout after passing the initial Delta assessment via TalentBank. Upon receiving the test link, applicants have 14 days to complete the Delta flight attendant assessment. The test is not recorded.
To maximize your chances of success, practicing is essential. Our PrepPack provides the most up-to-date Delta Virtual Job Tryout questions, expert guidance, and realistic practice tests to help you succeed.
Delta Virtual Job Tryout Questions & Answers with Tips
As mentioned, there are six sections in the Virtual Job Tryout assessment, each containing different questions:
VJT Part 1- Handle Work Challenges
This section includes seven situational judgment questions based on real flight scenarios. You'll be asked to choose the best and worst responses from four answer choices. This section evaluates your problem-solving and decision-making skills.
How to Answer Delta Test Questions about Work Challenges?
Work challenges questions present several challenges- you don't only have to recognize the best response but also analyze each response to decide which is the worst one.
Delta Airlines expects flight attendants to resolve issues while maintaining a customer-first mindset. The best responses solve the problem while aligning with Delta's service values.
In the examples below are two main dimensions you should assess when answering:
- Does the response solve the problem?
- Is the response in line with a customer-centric, service-oriented approach?
TIP: Delta Airlines’ VJT assesses important qualities for flight attendants. To understand the expected reactions, it’s essential to recognize the qualities being examined and how flight attendants should behave in relation to them. Our Delta Virtual Job Tryout PrepPack includes practice tests with feedback and guidance to help you learn the correct response to any question.
Delta VJT Sample Questions
Handle Work Challenges - Sample Question
You are a flight attendant on a Delta Airways flight from New York to Los Angeles. During the flight, a passenger in the first-class cabin becomes upset because their meal choice is no longer available. They start raising their voice and attracting the attention of other passengers. How would you handle this situation?
This is the best choice because it demonstrates empathy and a proactive approach to problem-solving. By sincerely apologizing and offering to check for other options, you show that you value the passenger's experience and are committed to finding a solution. This response highlights key traits such as empathy, customer service orientation, and adaptability, which are crucial for a flight attendant.
Option 3: Involve a Colleague
Seeking assistance from a senior colleague can be appropriate in some situations, but in this case, it may appear as though you are avoiding responsibility. This option might also delay the resolution of the issue, causing more dissatisfaction among other passengers.
Option 4: Offer Compensation
Offering compensation immediately might seem like a quick fix, but it can set a precedent for passengers expecting compensation for minor inconveniences. It also does not address the underlying issue or demonstrate a sincere attempt to resolve the passenger's immediate concern.
The worst response is B
While maintaining professionalism is important, this response lacks the empathy and effort required in a customer service role. Simply stating that there is nothing more you can do and suggesting a complaint letter can come across as dismissive, potentially escalating the situation further.
Handle Work Challenges - Sample Question #2
You're a flight attendant on a long-haul international flight. Halfway through, a passenger experiences severe anxiety due to turbulence and demands to be let off the plane immediately. Other passengers are becoming visibly uncomfortable with the situation.
This scenario tests a candidate's ability to handle a complex, high-pressure situation that requires emotional intelligence, safety awareness, and problem-solving skills. Let's break down why C is the optimal choice:
- Empathy: Acknowledging the passenger's fear is crucial in building trust and rapport.
- De-escalation: Moving to a quieter area helps prevent the situation from affecting other passengers.
- Proactive problem-solving: Using calming techniques addresses the immediate emotional need.
- Education: Explaining safety measures can help alleviate long-term anxiety and demonstrate your expertise.
Option A, while factually correct, lacks empathy and could escalate the situation.
Option B is inappropriate and potentially dangerous, as alcohol can exacerbate anxiety and pose safety risks.
Option D offloads responsibility and could create additional problems.
This question highlights the importance of preparation in handling unexpected situations, the complexity of passenger interactions, and the need for a nuanced approach to problem-solving in the aviation industry. Our detailed explanation offers insights into the multifaceted nature of a flight attendant's role, emphasizing emotional intelligence, safety protocols, and customer service excellence.
Prepare for Delta Airlines’ VJT Assessments with full test simulations, written guides, and practice questions. Receive instant feedback to improve and gain the competitive edge you need to succeed!
VJT Part 2- Serve Your Passengers - Sample Question
This section evaluates your ability to make effective logistical decisions that flight attendants regularly face during flights. You will be required to use multiple resources to ensure smooth operations and enhance passenger experience. These resources include:
- An onboard manual that provides detailed guidelines on health and safety procedures, exit locations, guest experience protocols, and baggage policies.
- Flight details outlining the exact number of available snacks, drinks, headphones, blankets, and other onboard amenities, requiring you to manage limited resources efficiently.
- A seating plan displaying passenger distribution across the cabin, allowing you to assist customers with seating requests, meal preferences, and special accommodations.
Your ability to analyze these resources quickly and make informed decisions under time constraints is crucial to excelling in this section of the Delta Virtual Job Tryout.
Serve Your Passengers - Sample Question #3
For example, this is how a question may look like:
How many passengers on Flight #641 could get both a snack and a drink? Use the Airplane Information to find the answer.
| Flight #556 | Flight #641 | Price | |
| Headphones | 146 | 150 | $4 |
| Blankets | 364 | 320 | $2 |
| Upgraded Seats | 6 | 0 | $40 |
| Overhead Bags | 150 | 142 | N/A |
| Snacks | 150 | 130 | $2 |
| Drinks | 180 | 160 | $5 |
For flight $641, there are 130 snacks and 160 drinks. This means the maximum amount of snack+drink combinations that can be provided is 130, with 30 drinks to spare.
This sections also requires making decisions in specific senarios, only here you would have to rely on verious resources, manuvering between 3 seperate files to find the relevant information. This makes answering the questions much more complex. Our tailored Delta VJT practice test is designed to accuratly simulate this part among else, providing the same resources and possible related questions.
VJT Part 3 - Understand Passengers
This section evaluates your ability to recognize emotions by carefully listening to passenger recordings and identifying subtle verbal cues, tone variations, and underlying sentiments. Your ability to accurately interpret emotions will be essential in providing excellent customer service and handling in-flight situations effectively.
TIP: It is crucial to remember passenger details for Section 5, which specifically assesses your ability to recall information accurately. This section will require you to remember key details about passengers, including their names, specific needs, and the emotional tone they conveyed during interactions. To perform well, it is highly recommended to take detailed notes while listening, paying close attention to verbal cues, requests, and any distinguishing characteristics that may help you recall their concerns later in the assessment.
Recognizing emotions accuratly is the key to succeding in this part, but at the same time you want to make sure you listen and remember details about what passangers are saying. To practice this ability questions in the same format as the actual Delta VJT are available in our complete Delta VJT Preparation Pack.
Gaining access to our preparation course allows you to take a full simulation of each of the Delta Airlines VJT Assessments. Within, you will find written guides for two sections (Describe your Approach, Tell Us Your Story) and practice questions for all six. At the end of each sample test, you will receive automated feedback showing you areas that need further improvement.
Gain unique and valuable insight into the assessment to gain an edge over the competition!
VJT Part 4 - Tell Us Your Story
In this section, you’ll answer questions about your career aspirations, personal experiences, and motivations for becoming a flight attendant at Delta Airlines. The responses you provide help assess whether your goals align with Delta’s long-term vision and expectations for its cabin crew. You can expect questions such as:
- How long do you see yourself working at Delta, and what motivates you to build a career with the airline?
- What unique qualities, skills, or experiences set you apart from other candidates aspiring to become a flight attendant?
- How would former colleagues, mentors, or supervisors describe your commitment to excellence and ability to deliver outstanding service?
Providing well-thought-out responses that highlight your dedication to customer service, teamwork, and adaptability will improve your chances of progressing in Delta’s hiring process. Understanding Delta Airlines’ hiring expectations and demonstrating how your values align with their company culture is key to excelling in this section.
VJT Part 5 - Recall Passenger Needs
This section measures your ability to accurately recall passenger needs and emotions based on your previous interactions from Section 3. You will be given small hints to help trigger your memory, and you will need to recall specific details such as passenger requests, concerns, and even the tone of voice they used when speaking.
Strong memory recall is a crucial skill for flight attendants, as it allows them to provide a seamless and personalized service to passengers. Successfully remembering key details can help ensure customer satisfaction and demonstrate attentiveness, two qualities highly valued by Delta Airlines.
To improve your recall accuracy, it is highly recommended to practice taking detailed notes while listening to interactions and then answering related recall questions. This practice is accessible in our Delta VJT Preparation Pack, where you can develop strong memory retention strategies and increase the number of recall questions you answer correctly.
Tip: Practicing note-taking techniques in our Delta Virtual Job Tryout PrepPack will improve your recall accuracy.
VJT Part 6 - Describe Your Approach
In this section, you will be presented with pairs of contrasting statements and asked to choose the one that best reflects your personality and work style. These statements are designed to evaluate key traits such as teamwork, adaptability, problem-solving skills, and overall trustworthiness.
This part of the assessment helps Delta Airlines determine if your personal characteristics align with the qualities they seek in their flight attendants. Since flight attendants play a crucial role in maintaining passenger safety and providing excellent customer service, Delta looks for individuals who demonstrate reliability, emotional intelligence, and a strong commitment to teamwork.
To perform well, it is important to carefully consider each statement and select responses that reflect the qualities Delta values most. Our Delta Virtual Job Tryout Preparation Pack includes sample questions and guidance to help you approach this section with confidence and align your answers with Delta’s expectations.
Tip: Delta Airlines seeks candidates who align with their flight attendant profile. Our practice tests include feedback to help refine your responses.
Getting Delta VJT Results
You can expect to hear back from Delta within a few days of completing the assessment. If you pass, you will move on to the next step in the hiring process: a Delta Live Online Interview conducted through Hirevue Live. This interview further assesses your suitability for the role and provides an opportunity to showcase your enthusiasm, professionalism, and customer service mindset.
To prepare effectively, it’s essential to familiarize yourself with common flight attendant interview questions, practice answering behavioral-based scenarios, and understand Delta Airlines’ company culture and values. Demonstrating a strong alignment with Delta’s mission, including its commitment to customer satisfaction and operational excellence, will significantly enhance your application.
Additionally, be prepared to answer questions about your motivation, adaptability, and experience in handling customer service situations. Practicing with mock AI interviews and receiving feedback can improve your confidence and ensure you leave a strong impression during this stage.
How to Pass Delta Flight Attendant Assessment
Delta’s flight attendant Virtual Job Tryout (VJT) questions may vary in format, but they all serve one common purpose: evaluating your ability to embody the core characteristics and values Delta seeks in its cabin crew. Delta prides itself on fostering cultural diversity and inclusivity, reflecting the global nature of its operations and customer base.
Flight attendants are expected to be adaptable, empathetic, and highly skilled in customer interactions. The ability to handle unexpected situations with composure, assist passengers with varied needs, and work seamlessly as part of a cohesive team are essential qualities assessed during the VJT.
Delta Airlines also places great importance on safety standards, problem-solving abilities, and a commitment to delivering an outstanding passenger experience. Demonstrating strong communication skills, a professional demeanor, and the ability to remain calm under pressure will increase your likelihood of passing the assessment.
By aligning your answers with Delta’s core values and understanding the expectations for their flight attendants, you can position yourself as a strong candidate in this competitive hiring process.
Delta's Ideal Candidate Profile & Expected Values
Delta Airlines seeks candidates who not only fit the “ideal” flight attendant profile but also exemplify its core values, emphasizing the importance of cultural diversity and inclusivity. As a global airline connecting people and communities worldwide, Delta values team members who appreciate and celebrate differences while creating exceptional experiences for customers.
Ideal Candidate Profile:
Outstanding flight attendants are safety- and customer-focused professionals who thrive on variety, love helping others, and excel in problem-solving. They go above and beyond to ensure customers leave with a positive experience. Joining Delta offers the opportunity to connect the world, build a fulfilling career, and enjoy unparalleled flight privileges—all while being part of a culturally diverse and inclusive team.
Delta Airlines' main values:
- Honesty
- Integrity
- Respect
- Perseverance
- Servant Leadership
Aligning your answers with these values and demonstrating your ability to connect with diverse cultures and communities will highlight your fit as an ideal Delta Airlines flight attendant.
Our brand new Delta VJT Preparation Pack was designed to show you how to express these values on the exam and help implement them and answer all test sections correctly. To do so, we have included:
- Exact simulations of each VJT section, mirroring the exact test format.
- Answers and elaborated feedback based on the qualities and values Delta is looking for.
- Study Guides for answering "Tell us your story" and "Describe your approach" questions.
Other Stages in the Delta Flight Attendant Hiring Process
The Delta flight attendant hiring process consists of the following steps:
- Application
- Delta Talent Assessment (TalentBank)
- Virtual Job Tryout
- Phone/video interview
- Interview
- Drug test/background check
The first step for candidates wishing to become flight attendants at Delta Airlines, as with almost every hiring process, is filling out an application for the Delta flight attendant positions. You can find any flight attendant position available on the official Delta page.
Before applying, make sure that you fulfill the minimum requirements for the job:
- Able to work in the US.
- At least 21 years old
- High school diploma/GED
- Fluent in English
- Able to acquire/have a passport & documents to freely enter and exit Delta flight areas.
- Able to pass a drug test and comprehensive background check
- Physically able to handle the duties and conditions of flight attendance
- Note that you may also be required to receive a COVID vaccine
The next stage after you apply is the Delta Talent Assessment (TalentBank)- Delta's method of assessing your strongest talents for the role.
This first test in the flight attendant hiring process is like a personality test mixed with a situational judgment test for the Delta flight attendant job applicant.
You will be asked 75 questions regarding your personality, habits, responses to possible scenarios, and similar subjects. Some of these questions will be phrased as statements, which you will need to rank your opinion towards (from "Strongly Agree" to "Strongly Disagree"), while some are much more open-ended, like this one:
TalentBank Sample Question:
What is most important?
- Responding to people
- Responding to the situation
- Responding to the needs of others
- Being Consistent
- Taking everything into consideration
- Responding Quickly
To answer these questions, you should keep in mind the qualities and values Delta is looking for in potential flight attendants.
TIP: The last few questions on this test will ask you specifically about the experience of answering it itself. You will be asked if you answered honestly- and should very clearly indicate that you did!
After completing this test, you will receive a "Talent Card"- a report showcasing the strongest talents for the role. If you are found suitable, the next stage will be the Delta Virtual Job Tryout.
Delta Airlines has a multi-step interview process, starting with a video HireVue interview, followed by an in-person interview. It is essential to prepare for your interviews as this is your chance to make an impression and emphasize your strengths.
1. HireVue Delta Interview Questions
The video interview is set up so that you receive the interview questions via email, but instead of talking and interacting with a person, you record your interview answers on the computer and then submit them to the recruiter.
If you pass the phone and/or computer interview successfully, you are then invited to schedule a face-to-face meeting. You may encounter a one-on-one face-to-face interview, a panel interview, or a group interview.
2. Delta Face-to-Face Interview Questions (F2F)
The group interview can be a bit unusual as there can be 30–50 other candidates at the same venue as you. This is because Delta splits the candidates into groups that rotate between three stations: informative presentation, interview in front of two or more panel members, and team exercises. Once this is completed, everyone watches an informative Delta tutorial video.
Delta highly encourages its interviewees to answer interview questions using the STAR method, to ensure they respond deliberately and effectively.
Here are some helpful tips for preparing for the F2F interview:
Delta Flight Attendant Interview Tips
- Ask questions – This is your chance to not only get clarification but to show the interviewer that you're truly interested.
- Dress the part – Dress professionally and tidily.
- Arrive early – This gives you time to practice your interview responses and to figure out where you're going. It also helps make a good impression.
- Do your research – Don’t wing the interview(s); spend time assessing the job position, talk to employees if possible, and read about the company.
- Practice – Practice your answers out loud so that you'll feel more confident and less anxious when answering interview questions in real-time.
Since many candidates worry about how to dress, here are some suggestions to create a formal, representative impression:
- Two-piece suit or formal wear (skirts should be knee-high)
- Dark, professional colors such as black, gray, navy, white, etc.
- Formal shoes such as flats, pumps, or sensible heels.
- Clean, pressed, and professional clothing
- Clean and tidy appearance, shaven or neatly trimmed beard.
If you pass the interview(s), then the next step is waiting to hear back from Delta regarding a potential job offer. Don’t be surprised if it takes time to hear back from them.
Best of Luck!
If you have any more questions about the Delta Virtual Job Tryout or any other flight attendant assessment, please feel free to contact me, I'll be happy to help.
FAQs – Delta Virtual Job Tryout (VJT) and Hiring Process
The assessment typically takes about 40–60 minutes to complete, depending on how much time you spend on each section.
No, Delta Airlines does not allow candidates to retake the VJT immediately. If you do not pass, you will need to wait six months to one year before reapplying.
After completing the Virtual Job Tryout, you will receive a response within a few days. If you pass, the next step is the Delta Live Online Interview via HireVue.
The best way to prepare is by practicing with a Delta Virtual Job Tryout Preparation Pack, which includes full simulations, answer explanations, and study guides to help you master each section.
Delta Airlines prioritizes candidates with excellent communication skills, adaptability, problem-solving abilities, teamwork, and strong customer service orientation.
While the test is not timed, it is recommended to complete each section without long pauses to maintain a natural flow and ensure accuracy.
The Delta Live Online Interview includes behavioral-based questions, situational judgment scenarios, and questions assessing your motivation, problem-solving skills, and ability to handle in-flight situations.
The Delta Airlines hiring process is highly competitive, with thousands of applicants vying for limited positions. Proper preparation for the Virtual Job Tryout, interview, and overall hiring process is essential for success.
Having prior customer service experience can be beneficial, but what truly matters is demonstrating Delta’s core values: professionalism, adaptability, problem-solving, and teamwork.
It is recommended to dress in professional business attire to make a strong first impression and align with Delta’s polished and professional image.
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