Administrative Situational Judgment Test Preparation

Primary: Adaptability
Secondary Competencies: Problem solving

Correct response: C
By taking the online course (response C), Stan is preparing for the upcoming change. He is likely to gain tools that can help him deal effectively with problems that may occur while working with the new system. This is a responsible and well-thought response which shows adaptability. This response demonstrates a willingness to take steps toward adapting to a new situation, as well as good problem solving skills, by choosing a strategy that is likely to prevent and solve future problems.

Explanation:
Referring clients to more experienced staff (response A) could solve some of the problems clients might encounter. However, Stan is not taking an active part in the solution, and is not, in fact, doing his job. There is also no strategy or plan for him to become familiar with the new system. Thus, he remains incapable of doing his job. Here, Stan is showing that he has no willingness or ability to adapt to the new situation. Forcing his colleagues to add an additional workload to their busy schedule shows flawed problem solving.

Turning to his supervisor at every step of the way (response B) shows Stan lacks the ability to adapt independently to new situations. This signals that he has a problem with adaptability. It's also likely that the supervisor is not really needed for every step of the way, so this is flawed problem solving.

Contacting the IT department (response D) whenever a problem occurs could provide an effective solution to various problems. However, it doesn't show how Stan is preparing for the change. It is also likely that by preparing and taking the online course (response C), Stan could solve many problems by himself and prevent other problems from ever happening. In order to be effective, Stan needs to actively acquire the information and integrate it into his work. This response lacks the adaptability shown in response C.