Free Situational Judgement Test (SJT) Practice Questions 2024
Many Situational Judgment tests include scenarios that depict situations that are likely to occur in different roles. If your hiring process includes an SJT test you came to the right place.
The SJT Practice Pack includes the following:
- 5 Graduates SJT practice tests include situations that will be in the context of team dynamics, working under supervision, prioritizing tasks, and solving various problems that may occur during work.
- 3 Management SJT practice tests include managerial role scenarios. Situations will include subordinates, colleagues, and superiors.
- 5 Administrative SJT practice tests include scenarios in administrative settings. Situations will be in the context of providing service, working as part of a team, working under supervision, prioritizing tasks, and solving various problems that may occur during work.
- 5 Customer Service SJT practice tests include customer service role scenarios. Questions will focus on the competencies and skills required in situations involving customers, coworkers, and managers.
- 5 Supervision SJT practice tests include supervisory roles scenarios. Each scenario will include subordinates, customers, co-workers, and superiors. The questions will focus on the competencies and skills required.
Click the Get Started Now button to begin practicing, or try our free SJT exam practice questions.
Situational Judgement Sample Tests
SJT guides and practice tests containing detailed answers and explanations for your specific role:
- 5 administrative SJTs
- 3 management SJTs
- 5 customer service SJTs
- 5 supervision SJTs
- 5 Graduates SJTs
Here you’ll find situational Judgment test practice questions and answers with tips for passing, and learn more about exam types, formats, and scores.
What Is the Format of A Situational Judgment Test Question?
A Situational Judgment Test scenario may occur in an office, a plant, or a shop. Within that situation, there are several possible scenarios that will be presented to you one by one.
As a result, it will be your job to determine the best course of action based on the available options. In many cases, you'll be asked to choose from a few possible answers that range from the least desirable to the most desirable. The setting of the scenario will change after a few questions.
SJT tests can be presented in many forms: On paper, computer, video, and audio format.
The goal is to make the situation as real as possible so sometimes questions will be animated or include real-life actors.
FREE SJT Practice Questions
Sample Question 1 - Managerial SJT
You are managing a department that includes 2 small teams of 3 people, each of which has a supervisor. One of the teams schedules a meeting with you, in which the team members complain that their supervisor has inconsistent responses to their work. They are unsure about how they are expected to work, and feel criticized for unclear reasons. They have tried to discuss the issue with their supervisor in the past, but feel that nothing has changed. They feel uncomfortable to talk to him again about the situation, and ask for your help.
How would you respond to their request?
The competencies in this domain refer to candidates' ability to motivate other people, to create an atmosphere of cooperation between people and to inspire people to be creative and committed to a vision.
Sample Question 2 - Administrative SJT
You are an administrative assistant to Jim, the CEO of a large firm in the digital marketing business. You have a large list of tasks to complete, including scheduling Jim’s appointments, summarizing reports for him to read, sifting reading material according to his preferences, answering his emails, and coordinating the renovation of the office. Jim enters the room and asks you to schedule a "last minute" business trip to China for next week. Planning and scheduling the trip will take a few hours, and you are concerned that you might not meet the deadlines for all of your tasks.
What is the least and most effective response to this situation?
Mark “Best” next to the most effective response and “Worst” next to the most ineffective response.
There are different types of SJT Questions:
1. Choosing one response from a list of 3–5 response options.
2. Choosing the best and the worst responses to the given situation from a list of 3–5 response options.
3. Ranking: Ranking all responses on a scale of effectiveness.
4. Rating: Rating all responses on a scale of effectiveness.
Sample Question 3 - Customer Service SJT
You have made plans to go out with friends after work to celebrate your friend’s birthday. You have spoken with your supervisor in advance and asked to leave early. However, just before you leave, you see that a group of customers has entered the store and there is only one team member to serve them.
What would you do?
The common SJT category competencies for customer service, sales, and call center jobs are communication skills, interpersonal skills, cognitive skills, personality traits, and attitudes. You can find more information about each of the competencies in the customer service SJT test pdf guide that is included in our prep pack. Get more practice with our Free Personality Test Questions.
Sample Question 4 - Supervision SJT
Your team is well behind on deadlines. Everyone is making an effort, working fast and staying extra hours to close the gap. Coffee breaks are kept to a minimum, as people try to stay at their desks and work. After a team meeting about the subject, Donald, the newest team member, apologizes to you and says that due to his inexperience, he doesn’t manage to meet deadlines and feels that he is keeping the team behind and is letting you down.
Which are the best and worst responses to begin with?
Decision-making is one of the most important competencies for supervisors. It regards candidates' ability to make well-informed and effective decisions while considering the expected implications, including under conditions of uncertainty, limited information, or unpleasant consequences.
Another component of this competency is strategic thinking – being able to consider the long-term and wider picture when making decisions. This competency also includes the ability to use input from other relevant people, including consultation with subordinates, managers, and colleagues.
Sample Question 5 - Graduates SJT
You have recently joined a big accountancy firm as an accounts trainee. You have been assigned several tasks, including vendor invoices, paying bills, and creating invoices for numerous clients. You are therefore committed to several deadlines. An experienced partner in your team, with whom you usually have lunch, approaches you. He asks you to join him at a conference next week as a representative of the company, presenting detailed information regarding the exclusive services your firm has to offer. This would be a great learning opportunity for you, but it will keep you out of the office for two whole days.
What would you do in this situation?
Please rank the responses below on a scale of 1 to 5 with 1 being what you are most likely to do and 5 being what you are least likely to do.
A. Skip the opportunity, as you must meet your deadlines and feel that, as a trainee, you are not yet qualified to represent the company in such a situation. Make a note to yourself to be more prepared for such an opportunity in the future.
B. Thank your partner and agree immediately to go, as this is a great opportunity. Try to move some of your deadlines and ask your fellow trainees to help you prepare for the conference.
C. Agree to go. Work extra hard during the weekend to meet all your deadlines and put in a few extra hours to prepare yourself adequately for the conference.
D. Thank your partner for his offer and try to find out more about your expected role in the conference. Then, figure out if you can meet your deadlines before the conference, and if you can, notify the partner you will join him.
E. Thank your partner and agree to go. Delegate your tasks equally among your fellow team members so you won't overload one individual person with all your tasks and ensure these will be completed in time.
Primary competencies: Decision making
Secondary competencies: Organizational thinking; Conscientiousness; Achievement striving
The correct ranking is: 4 → 3 → 1 → 2→ 5
Explanation
This situation focuses on prioritizing your tasks and making an educated decision. When expected to make a decision, the best way to go about it is to weigh your options, prioritize your tasks, and consider the implications of each response.
Let's consider each response individually:
Response #1: This response does not necessarily indicate an in-depth consideration of options, but it demonstrates an inclination to make choices based on what is in the best interest of the company. Although you don't demonstrate superior decision-making skills, this response indicates other positive aspects of your personality. This is not a classic positive response, but it is definitely not a bad one either.
Response #2: You agree immediately to your partner’s suggestion, without considering the results. By doing so, you fail to contemplate your options and prioritize your tasks. You take your colleague’s help as a given and put your own personal development above company deadlines and obligations. This is a negative response choice.
Response #3: In this response, you demonstrate ambition and determination as you are willing to work extra hard to complete your obligations and prepare adequately for the conference. However, you agree to attend the conference without re-evaluating your obligations and ensuring you will be able meet all your deadlines in time.
Response #4: In this response, you show an ability to re-evaluate your obligations and prioritize your tasks. Only then do you make an educated decision based on the information you have collected. This is a positive response choice that displays excellent decision-making skills and conscientiousness. You not only prioritize, but you do so well, by taking responsibility for your previous commitments.
Response #5: You agree to go, and you delegate your responsibilities to your colleagues. By doing so, you not only display a lack of consideration and prioritization of your tasks, but also towards your work colleagues, who are now expected to complete your workload. You don’t ask your colleagues for help; rather you delegate your tasks and expect them to complete them according to your deadlines without consideration of their responsibilities. This shows incomprehension of your position and organizational hierarchy as you are not in a higher position than your colleagues and should not be taking upon yourself to delegate your tasks to them. You prefer your own personal development over company deadlines and over team effort. This is a very negative response choice.
Responses three and four are both good responses. Response four is better than response three, as you first ensure you can meet your deadlines, rather than agree to attend and attempt to meet your deadlines after.
Responses two and five are both negative responses, as you put your personal development above company deadlines and obligations. Response five is worse due to the inconsideration of work colleagues and incomprehension of position and organizational hierarchy.
Response one is ranked three, as this is not a bad response, but not a good one either.
In rating questions you are asked to rate all responses on a scale of effectiveness. For example: 'Please rate the effectiveness of the following options when responding to the situation outlined above on a scale of 0 (ineffective/counterproductive) to 5 (highly effective)'. Here you will be able to use each rating more than once to describe the various responses.
Situational Judgment Test Answers Table
| 1 | 2 | 3 | 4 | 5 |
| E | B,C | B | D,C | 4-3-1-2-5 |
Need more practice? Challenge yourself with more free situational judgment test practice questions.
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Situational Judgment Test Tips
Here is a list of SJT tips to help you pass:
- Consider each scenario and possible response carefully before answering. Though one answer choice may seem appropriate, another may make more sense.
- Read about the employer. Companies usually publish an agenda or highlight in their publications their views on service and sales. Try to find out the competencies that are highly valued by the employer in the position you are applying for. Usually, you can find these on company pages that discuss the company's values, and vision.
- If the question asks you to rank the responses, compare them to each other. However, keep in mind that all the responses may be effective or they may all be ineffective - your task is to rank the responses, not decide if they are right or wrong.
- Identify response patterns and pay attention to nuances. If you make decisions with conviction, but fail to get everyone's buy-in first, are you a team player or are you a leader? Those are the types of personality traits that situational judgment tests are designed to measure.
- Read the instructions carefully. There are different formats for situational judgment tests, so the one you are taking on the real test may differ from the practice tests you have taken.
FAQs
The SJT is a computer-based test, so you will get your score immediately after completing it.
Based on the marks you received for each correct answer, you will be given a raw score, which is then further broken down into scores for each competency that the test aims to measure, revealing your strengths and weaknesses.
Next, your score is compared to those of previous candidates, referred to as 'norm groups' and to the norm group average.
So to improve your chances of success you must score higher than average and better in comparison to the candidates who applied for the same position.
Situational exams are used in schools, and in the public and private sectors. Here are some examples:
Civil Service
Many federal and local agencies use civil service situational judgment tests as part of their hiring process including firefighters, police, FBI agents, and more.
Medical Field
The Association of Medical Colleges uses the AAMC SJT.
Also, Altus is using Casper situational judgment test as part of its Altus suit to assess candidates' communication and social skills. Its SJT med tests have two sections (typed with 6 scenarios and video response - 9 scenarios).
In these types of SJT tests, medicine is usually the subject matter.
Financial
Both Deutsche Bank and Morgan Stanley use situational judgment tests as part of their hiring process as well as other types of companies such as Procter and Gamble.
Helpful Links
Click below to find out more information about various SJTs and other helpful pages:
- Administrative SJT Practice
- Management SJT Practice
- Customer Service SJT Practice
- Supervisory SJT Practice
- Police Civil Service Practice
- Firefighter Civil Service Practice
- SHL Tests Practice
- Aptitude Test Practice
- Free Aptitude Tests Page
- Job Personality Test
- Pre-Recorded Video Interview Prep
- CASPer Test
Headed toward a managerial position? Learn everything you need with our Leadership Assessment Test guide.
If you are looking for a different test, or are not sure which test is relevant for your position, please contact us, and we will do our best to ensure you get the most accurate preparation for your upcoming assessment.